Workshop
& In-Store Services
Cybertill’s RetailStore Workshop EPoS module gives you everything you need to truly enhance your customer service experience, online or in-store, whilst also enabling you to manage your repair or alteration processes more efficiently, and give your customers a professional experience.
If your business offers repair, bespoke orders, or alteration services, such as Jewellers, Cycle, or other specialist retailers, you need a centralised place to manage the services your customers value so much. All customer information, job status, notes, photos, are coordinated in one place and instantly available from any device that has a web browser.
Fully-integrated, Real-time Workshop EPoS Module
Save photos directly to the CRM from the office or the EPoS, giving you complete damage protection.
Manage scheduling and job tracking with full customer histories and allocate jobs to a specific technician.
Book in workshop work from the back office or the point of sale.
The workshop module is flexible and can be re-purposed for many uses, such as building bespoke orders or quoting.
Save job estimates within the CRM for purchase at a later date.
Record labour, parts used costs. Allocate parts needed for the job from stock or order from suppliers.
Automatically notify customers when jobs are ready for collection.
Manage part payments and deposits and save to the customer account.
Implement and manage Quality Assurance workflows and produce workshop reports from the EPoS or back office.