Customer Relationship Management (CRM) EPoS System

Cybertill’s RetailStore Customer Relationship Management EPoS system gives your staff and systems real-time access to customer profiles including data from any sales channel.

Your EPoS system can be easily configured with your internal processes or even integrated with your own CRM or clienteling system.

Create customer loyalty by creating promotions for customers
Record or access customer data in-store, contact details and easy postcode lookup
Omnichannel customer transaction histories visible online, at the EPoS, or in the back office

The quest for the ‘single view of the customer’

Even with online shopping on the rise, business data shows that 90% of sales today still take place in physical department stores.

Customers still value the in-store experience, and interaction with shop staff is a big part of that. You need to make sure that your shop staff have everything they need to scale your personalisation efforts across all your selling channels.

In addition, you need to ensure that your online systems can draw from the rich customer experience data that your in-store advisers can provide at the cash register and beyond.

Cybertill’s RetailStore CRM can give you:

Bridging online and offline

GDPR-compliant cross-channel sales CRM system, complete with marketing opt-in tools.

Personalisation

Configure custom fields unique to your CRM strategy such as shoe size or birthday.

Customer credit

Take deposits or part-payments by customers, or set credit limits at the point of sale to assign to a customer account.

Inspire loyalty

Fully integrated with the – create a single view of the customer, including purchase history and more.

Omnichannel CRM

Data is accessible online, in-store, or from the back office. Different stores can access the same customer record and view transaction histories – allowing for better inventory control.

Integration

Easy import and export customer preferences, transaction histories and more to other systems via CSV or bespoke integration.

“We have recently transitioned to Cybertill’s CharityStore EPOS system for our charity shops located across the country and we couldn’t be happier with the transition. The system is user-friendly and easy to navigate, with all the required features to manage inventory, sales, and all other aspects of running a successful retail operation.  I would highly recommend Cybertill’s CharityStore EPOS to any charity looking to enhance their retail operations.”

The Shaw Trust

The CRM module is featured in the RetailStore platform. See for yourself, book a demo.

One of our expert retail consultants will be in touch to go through your needs in detail.
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