Celebrating National Customer Service Week: Customer Service Excellence with Zendesk at Cybertill

This week is National Customer Service Week (6 to 10 October 2025), a celebration led by the Institute of Customer Service to highlight the importance of service excellence.

At Cybertill, customer service has always been central to our business. We are proud of the strong relationships we have built with our customers, and this year we are taking things to the next level with the rollout of Zendesk, a powerful platform designed to transform how we deliver support.

Why Zendesk?

We chose Zendesk because it enables us to:

• Improve speed and consistency with AI powered replies, triage and auto suggestions
• Empower our team by reducing repetitive tasks so they can focus on customers
• Integrate seamlessly with our systems including NetSuite and Jira
• Build for the future with advanced AI and workflow automation

Tying into Customer Service Week

The daily themes of National Customer Service Week resonate strongly with our Zendesk journey:

• Evolving Customer Needs (Monday): Zendesk AI and semantic search help us adapt as expectations shift
• Service with Respect (Tuesday): With agents freed from repetitive work, they can focus on empathetic, human interactions
• Productivity, Growth and Innovation (Wednesday): Smarter workflows and integrations streamline operations and support business growth
• Employee Engagement (Thursday): Better tools mean happier and more empowered agents
• Recognition (Friday): We are proud to celebrate our own support heroes who bring all of this to life

Our Commitment to Investment

At Cybertill, our commitment to customer service is matched by our commitment to investment. By introducing Zendesk, we are making a clear investment in both our customers and our team, ensuring they have the right tools, technology and support to deliver outstanding service today and in the future.

Looking Ahead

While many of our customer interactions remain phone based, Zendesk gives us a foundation to build smarter, more proactive support across every channel. The future of service at Cybertill is faster, more intelligent, and even more customer focused.

This National Customer Service Week, we are not only celebrating our fantastic team but also investing in the technology that will help us deliver customer service excellence for years to come.