We are excited to unveil a bold new chapter in Cybertill’s journey! Our refreshed branding and new website mark a significant milestone, reflecting our renewed commitment to innovation, customer success, and delivering cutting-edge software solutions that help businesses thrive.
For over 24 years, we’ve been trusted by our customers across nearly 6,000 locations, with more than 12,500 active devices. As a leading provider of cloud-based retail software solutions for charities, retailers, and visitor attractions, we’re more committed than ever to building on that trust.
“This new chapter is an incredible opportunity for Cybertill” said Ian Tomlinson, Founder and CEO. “We are in a stronger position than ever to enhance our solutions, push the boundaries of innovation, and continue providing best-in-class retail technology. This is just the beginning of a bright future for Cybertill and our customers.”
What This Means for You
Cybertill’s platform powers over 76 million transactions and £1 billion in annual sales, helping our customers deliver seamless operations, ensure robust security, and benefit from industry-leading support. From fundraising innovations like Gift Aid and Round Up, to comprehensive multi-channel retail management and stock control, our solutions are designed to maximise impact and drive profitability.
Here’s what’s coming:
- Regular software releases to keep our platform at the forefront of retail innovation. We’ve already delivered our first release of 2025, with Q2 bringing customer-facing second screens.
- New product development, with a focus on AI-powered tools that enhance efficiency and elevate the customer experience.
- A transparent product roadmap, shaped by customer feedback and offering clear insight into upcoming innovations.
- A dedicated product council and customer portal to gather real input, ensuring our software evolves in line with the needs and feedback of our users.
- Future developments in BI, including audit and exception reporting capabilities.
- Expansion into Australia, further solidifying our global presence and meeting the needs of diverse markets.
“The Cybertill platform will evolve into an even more powerful solution—benefiting both our loyal customers and the many new ones we look forward to serving.’ said Ian. “We are now eager to accelerate our growth and continue delivering scalable technology that exceeds our clients’ expectations with improved efficiency and satisfaction.”
Building a Strong Foundation for the Future
Our transformation is well underway. We’ve moved into a new, modern office on the same site—designed to support collaboration and growth—and refocused our teams to place even greater emphasis on what truly matters most, our customers.
Our first major software release under this new chapter is just the beginning. We’re entering a period of accelerated innovation, guided by customer input, backed by expertise, and driven by a vision of scalable, industry leading retail solutions.
