J E James Cycles uses Cybertill’s system to manage multi-branch and multi-channel retail across 3 locations and online.
Tighter stock management and allocation
Established in 1990, J E James has shops located in Rotherham, Chesterfield and Sheffield, not forgetting online.
Each location of J E James’ has 9,000 square foot of selling space, showcasing a wide range of stock spanning town and mountain bikes, bike parts, accessories and clothing. Increased competition within the cycling industry convinced Mark James and his colleagues that they needed a system with more sophistication, but was still easy to use. Mark believes that “to grow a business, systems are very important.” What stood out about Cybertill’s system was it’s ability to integrate store-based EPoS and a transactional website
“We are seeing stock turned on a regular basis. Having up-to-the minute information helps us to make sure we have the stock we need.”
Mark James , partner of J E James
Stock allocation across online and in-store channels is a key strength of the system. An intelligent stock picking function, defined to suit individual needs, ensures that stock is first picked from a favoured location, then follows a set sequence from one store, to another, until the item is found.
How J E James uses Cybertill
With Cybertill, J E James is able to focus on expanding it’s ecommerce, managing multi-branch and multi-channel retail, as well as a definitive customer service system and tighter stock management.
A customer database, built from sales transactions, enables the business to record who buys what. “When a customer wishes to return an item, we don’t need to see a receipt. The information is on the system. This is seen as a real service.
Ecommerce constitues a large part of the J E James business. These channels are serviced by a call centre, which answers queries, manages customer communication and processes orders.
Cybertill’s RetailStore platform includes:
Cybertill’s RetailStore cloud-based retail management and EPoS software can help you to provide a seamless customer experience both in-store and online. Our innovative cloud-based platform helps retailers make more profits, automate manual process, and fully integrate their entire retail operation easily.
1. Outstanding POS software with real-time, secure stock, sales, and customer data visibility
2. Cloud-based, modular complete retail management platform with enterprise merchandising and warehousing options including automated and in-transit stock reservations
3. Omnichannel sales and returns processing including click and collect, dropship, and interstore transfers
4. Enhanced customer experience with touch screen mobile POS and e-receipt options
5. Advanced real-time reporting including accounting, budgeting and forecasting
6. Marketplace modules for multi-channel online selling
7. Seamless integration into existing ERP, accounting, ecommerce systems, and more
8. Modules for bespoke in-store services such as workshop, VIP customer service and repairs
To arrange a free, no obligation demonstration, ring our friendly sales agents on 0800 030 4459 or visit retailstore.co.uk/arrange-a-demonstration
