Discover how St Mary's Hospice boosted revenue from eBay listings by 30% and cut listing time in half.

How one charity shop boosted eBay listings, improved pricing and saved hours each week

When the opportunity arose to trial ListAid, E-commerce Co-ordinator Abigayle was keen to see what difference it could make. 

The Results

• eBay listings selling for 30% more: ListAid's market valuations mean every item goes online at it's true worth.

• 50% less time on every listing: What used to take an hour now takes 30 minutes. 

• In-Store stock selling at double the price: Stock that used to sit is moving faster than ever.

• Consistent, professional listings: Every listing looks polished and cohesive, regardless of who creates it.

St Mary's Hospice has been raising vital funds through its charity shop, with a dedicated team working hard to maximise every donation. Like many charity retailers, pricing relied on experience and manual research, a solid approach but one that takes time and can occasionally mean the true value of an item goes unrecognised. 

The Challenge

The team at St Mary's Hospice have always gone above and beyond to get the best return from donated goods. Pricing decisions drew on real knowledge and instinct, and eBay listings were created with care. But with so much stock coming through the door, the process of researching comparable prices and writing individual descriptions for each item is inevitably time consuming. 

"We've been getting sales a lot quicker and at prices a lot higher than we ever thought we could get. Items are selling for double the price we'd expected and they're selling quickly." Abigayle, St Mary's Hospice 

The Solution

Staff began using ListAid both on the shop floor and in the eBay listing process, scanning donated items to instantly surface their market value. The team established a clear process: items valued above £10 are passed to Abigayle for listing on eBay, while lower-value items are priced and put out in store using ListAid's suggested prices. This simple threshold has transformed the way donations flow through the charity.

Abigayle says "My favourite thing about it on the eBay side is that the listing just looks so nice. It looks really professional, and everything is cohesive. Whether I list it or someone else does, it always looks the same.

What They'd Say to Other Charities 

Having experienced ListAid from the very beginning of its development, Abigayle's recommendation is clear:

Abigayle says "It's definitely worth giving it a go. It really has helped both in-store and on eBay to get prices that we wouldn't have thought of."

To arrange a free, no obligation demonstration, ring our friendly sales agents on +44 151 545 2050 or email your account manager accountmanagers@cybertill.co.uk