Rachel is passionate about retail and the ever-changing retail technology environment, with a keen eye for upcoming retail trends that are set to shake up the sector.
How can you enhance customer experience? Retail is much more than selling a product in a shop. In 2017 we have seen the rise of the customer experience and UK retailers are battling it out to be at the forefront of the trend
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5 key questions retailers should ask when reviewing their stock management and inventory needs that their current retail software system provides.
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In this world of social media and celebrity influence, Millennials are more reluctant to save their money, opting to spend on experiences and high impact low-cost fashion, becoming the drivers for the internet shopping boom.
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3 things to consider when developing your multi-channel retail strategy for 2018 and beyond
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Are we still bamboozled by Brexit in the UK retail industry and what will retail growth in 2018 and beyond look like?
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What will you and your retail customers want in 2020? 5 things to consider to future proof your retail business and EPoS software.
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Retailtainment, a new in store approach to growing customer expectations and demands shaped by the retail climate and the unprecedented shift in the way consumers are choosing to shop.
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Which EPoS System is Right for You? 10 insights to help you sell more and manage less
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Often forgotten, the staff behind the counter are the ones working long hours and trying to keep up with the demands of so many people at once.
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How retailers can win the inventory battle. As sales start and unsold stock piles high in backrooms across the UK, Cloud EPoS innovator Ian Tomlinson of RetailStore argues that there is a simple solution to the mass problem of dead stock.
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Fashion retail is at the height of disruption and with Amazon’s recent announcement, the game of disruption is about to get even more challenging…. enter Amazon Prime Wardrobe.
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2017 has seen many retailers in a continual state of flux as they review internal processes, activities and IT structures in-order to drive efficiency and experience through consolidation, diversification and technology infrastructure.
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The introduction and evolution of technology has helped this move forward at a rapid rate and retailers wanting to make the most of that brand association are beginning to realise that a Cloud EPoS and retail management platform can offer their festival-loving customers a great experience of their brand both in the fields and following the festival.
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Today’s consumer and their expectations are rapidly changing and both multi-channel retail and omni-channel experience have become the norm.
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This Christmas has seen a massive marketing push for fast delivery as the deadline of the 25th December approaches.
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Many charities have evolved into more commercial organisations, increasingly reliant on raising income through their network of shops and being accountable to their supporters for their operating costs and the actual percentage that is ploughed back into their cause.
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What do retailers need to be considering in 2017 in terms of Omni-channel, retail system software, multi-channel expansion and EPoS? Innovation, experimentation and process efficiency are top of the agenda to deliver the convenience and profits we need.
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The merging of the physical and digital retail environment which is changing how we need to think about retention and engagement. What worked before is now a strain on resource and exiting IT systems and no longer effective when it come to retaining are customer relationships. Seven simple things every retail can do with the right system to to increase retention.
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Recent coverage in some of the national newspapers has highlighted concerns about the tendency for till receipts produced on thermal printers to fade with the resulting fear that consumers might have problems returning goods or claiming on warranties.
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Premier UK visitor attraction The Imperial War Museum has five sites across the UK and uses Cybertill’s retail management software to improve stock control.
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Landmark heritage site St Paul’s Cathedral is one of the most loved UK tourist venues, using Cybertill’s retail management software to modernise their retail operation.
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With the changing demands of the ‘always on’ consumer, who has high expectations of their shopping journey, independent retailers are increasingly focusing their energies on giving their customers a great experience to improve satisfaction, retention and in turn increase both cross-selling and up-selling.
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Leading cloud-based retail software provider, Cybertill, has been shortlisted in the coveted FinTech 50 Awards 2015.
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