Click & Collect

An essential part of any omnichannel retailing

According to GlobalData, the click and collect market is forecast to increase 55.6% over the next five years to reach £9.6bn and account for 13.6% of online sales in 2022.

Click and Collect is now an essential part of any omnichannel retailing strategy. Customers want to be able to buy from you online or in-store and have their items delivered in a way that suits them, whether that be in-store, at a petrol station, or at a locker.

Cybertill’s RetailStore platform offers retailers a real-time single view of stock across multiple locations and online, making it simple for retailers to offer click and collect and real-time multi-location inventory.

Cybertill’s RetailStore platform enables click and collect

Multi-location inventory

Drive footfall to your stores by offering a real-time single view of stock across all of your locations and ecommerce.

Omnichannel fulfilment

Support ‘order anywhere, deliver anywhere, return anywhere’ omnichannel retailing requirements.

Click & Collect point

Set up a dedicated click and collect point in store that makes it easy for customers to retrieve their items.

Click and collect, ship from store, curbside pickup

Cybertill’s RetailStore platform makes it easy for customers to buy an item online and collect it in-store. Some of our customers even allow for customers to collect items the very same day. It’s amazing what a powerful stock control system can do for your omnichannel customer experience.

Retailers from one to hundreds of stores can benefit from offering a fast and economical click and collect option, and Cybertill’s RetailStore platform makes it easy to do just that.

Cybertill’s RetailStore platform offers:

Collection options

Offer pay online and collect in-store or pay in-store (click and reserve) options.

Calculate costs

There is a shipping matrix to calculate shipping costs.

Reserve stock from store

Easily sell even-one-of-a-kind items online or in-store and reserve instantly from store stock.

Real-time single view of stock

Real-time view of stock allows you to pick web orders in real-time from store stock.

Offer dedicated collection points

Organise your in-store experience to offer dedicated click and collect till points.

Flexible

Arrange customer payment and collection from another store location.

Inter-branch transfers

Allow your customers to collect a purchased item from any location using inter-branch transfers.

mPOS

Host a mobile click and collect area with a mobile point of sale tablet.

Product information management

Flag products online that are available only for in-store collection.

“With reserve and collect, we’ve been able to do things where we can tell a customer if it’s in-store so that we can promise it’ll be ready in 2 hours. If it’s not in-store, we can work out where we can get it from, we can work out our delivery schedule. We’re doing about 4 times the reserve and collect than we were.”

Paul Hinds, IT Director, F.Hinds

f.hinds click and collect click and reserve

Click and collect is featured within the RetailStore EPoS system. See it for yourself, book a demo.

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