Sign up to our newsletter
Reconnecting The customer journey: Three key questions for the omni-channel approach
The Online, In-store and Mobile Omni-Channel Challenge All retailers must make deliberate decisions on what to do next and agility will be crucial. Faster delivery, low friction transactions and excellent customer service are at the core of retail. There are no longer...
Excelling in customer experience: The in-store phenomena, 5 things to ask yourself
“The two main themes in retail at the moment are click and collect and the customer experience, which are both part of the overall omni-channel focus in retail at the moment”. Oliver Tress CEO of Oliver Bonas. The latest retail report, Retail Reinvented: Market...
Keeping Up with the Consumer: Retailers Need for Speed
As next day delivery statistics soar, the damaging implications on retailers who are not keeping up to speed are likely to be critical to their long term survival. The latest figures from IMRG MetaPack UK Delivery Index results show 31% of online orders in 2016 opted...
A Retailer’s Guide to Post Christmas Planning
1. Late January/Early February: Evaluate Sales Over the Christmas Period In Quarter One you will be placing most of your forward orders for next Christmas so it’s important that you have a tool to help you decide what you need for the following festive season. Create...
Christmas Retail Figures Reaffirm Investment in Cloud is Critical
5 mins read Christmas retail figures can cast a spell of hope or despair for the year ahead when they are finally made public in January.
Top 10 quirky British retail facts
Top 10 trivial UK shopping facts With the Christmas rush over, we take a light hearted look at Britain’s quirky spending habits, eccentric shopping purchases and indulgent buys, and find out interesting facts about Britain’s retail landmarks. 1 Marmite mania...
Charity Data Security: Three Scams to be Aware About and How to Protect Your Charity
As the festive holidays close and we feel refreshed (if maybe bloated) and maybe still in a slight holiday mode, it’s time to look at the critical things we need be aware of and take action in the year ahead. Only last month the Charities Commission issued an alert to...
Is this the end of the purse as we know it? Reducing transaction friction
2 mins read There has been a lot of hype around Apple Pay since it launched earlier this year, but with retailers being slow to catch on and the increasing success of other branded Smart Phones, is tap to pay shopping really going to catch on?
Frenzied Friday, the Battle For Delivery Speed, Convenience and Cost. What it Means for UK retail fulfilment, warehousing and inventory
4 mins read This Christmas has seen a massive marketing push for fast delivery as the deadline of the 25th December approaches.
Three crucial dates to be aware of to help you prepare for the introduction of the new £1 coin 2017
2 mins read The Royal Mint has announced the introduction of the new £1 coin to be rolled out in March 2017 and fully integrated by Autumn 2017.
Liverpool One Retailing Reinvented: It’s all about experience and convenience. 7 things to think about…
6 mins read Liverpool One is a great example of creating a multi-channel retail approach and delivering Omni-channel experience. One every retailer can learn something from.
6 Steps to Choosing a Charity Retail System for Reduced Administration and Costs
7 mins read Many charities have evolved into more commercial organisations, increasingly reliant on raising income through their network of shops and being accountable to their supporters for their operating costs and the actual percentage that is ploughed back into their cause.
Update on the Development of our New Offline Till
Following on from our announcement about Offline Till back in July, we thought we’d share an update on our progress. We are now nearing the end of our work to replace the Emergency Till feature with our new till that works both online and offline seamlessly using...
5 Things Retailers Can Do to Beat Online Giants. EPoS and Retail Management Software Rethought
Many small and medium sized UK retailers are searching for the right ideas and business models to compete against the online giants and a market saturated with an unhealthy amount of discounting. While it is easy to imagine why retailers think they need to compete on...
Omni-channel Retailing. Blurring boundaries, converging sectors and convenient choices. 5 things to consider in 2017.
5 mins read What do retailers need to be considering in 2017 in terms of Omni-channel, retail system software, multi-channel expansion and EPoS? Innovation, experimentation and process efficiency are top of the agenda to deliver the convenience and profits we need.
8 Ways to Recognise and Celebrate Customer Service
As a retail management system provider, customer service is something we place a strong focus on, pledging continuous improvement to ensure we’re providing retailers with the best possible experience both for their business and their customers. With this week being...
Omni-confusion: What’s Driving Omni-channel Inefficiencies and How Retailers Can Fix It
We’ve been talking about omni-channel for a long time but are we any closer to making it an everyday reality for consumers? Back in autumn 2014, The Economist Intelligence Unit surveyed retailers to ask their top six barriers to improving customer experience and silos...
Top 7 Retention Strategies for Retail: The Role of Cloud EPoS
6 mins read The merging of the physical and digital retail environment which is changing how we need to think about retention and engagement. What worked before is now a strain on resource and exiting IT systems and no longer effective when it come to retaining are customer relationships. Seven simple thi
Mobile Technology: Why retailers need to be using it to attract customers and enhance instore experience
Today, it is nigh on impossible to walk down a high street without seeing someone on their smartphone, whether they’re taking selfies with the latest Snapchat filter, facetiming their friends, catching Pokemon or, most importantly for retailers, researching their next...
Cloud Technology: Why it is Probably More Important to Retailers Than Any Other Sector
The term “Cloud” is all too familiar in both our consumer and business lives, now housing much of our commercial and personal data and freely accessible any time, any place and device. Nearly fifteen years ago, Ian Tomlinson founded Cybertill with the foresight to see...
Fear, Fallacy and Fact: Post-Brexit Retail Sales Smash Doom and Gloom
3 mins read UK Retail Sales increase by 5.9% in July compared to 2015 despite the feared impact of Brexit on UK consumer spend. The weak pound increased foreign sales and home sales remained strong despite the political climate and sporting events. Many retailers review their retail channel strategy to ex
Three Tips for Meeting Changing Customer Demands in Jewellery Retail
With many having operated for decades and some for over a century, jewellery retail is steeped in years of tradition. It’s a field in which the customer relationship and service has always been of the highest value (both figuratively and literally). We mark life’s...
EPoS System: 7 tips to choosing a solution in 2016
7 insights to help you sell more and manage less Your guide to the right answer 2016 What are you looking for? Choosing an EPoS system is a major investment for any independent retailer. The answer to which retail system is right for you depends on a whole host of...
The Millennial Shopper: Who are they, what do they expect and what do retailers need to prepare for in 2017?
Retail Technology 2017. Rethinking the Millennial Shopper The digital savvy, bargain buying and transient Millennial shoppers are often a hot topic amongst retailers. But how unique are these new breed of always online and connected consumers and what can we be...
The Missed Revenue Opportunity Of E-Receipts For Instore Retailers
The Important Role Of E-Receipts In Multi-Channel Customer Engagement And Revenue Email receipts are the easiest way into a customer’s inbox, yet they are the most underutilised form of marketing for loyalty and promotions, not to mention the entry vehicle for a...
How Can UK Retailers Use Pokemon Go To Lure Shoppers Instore?
Last month saw footfall drop 2.8%, the sharpest decline since February 2015 and with Brexit still a consumer concern, could the Go Pokémon frenzy be just the “lure” UK retailers need to act on to get people out and back into the high street? Whether you believe...
New & Improved Offline Till Functionality to be Launched
Following our recent review of customer feedback, it has become clear that the main area our customers feel needs addressing and improving within our platform is Emergency Till, our till that runs offline when broadband connection has been lost. We have taken this on...
Retail Technology and Receipts – Paper, Email or No Receipt?
2 mins read Recent coverage in some of the national newspapers has highlighted concerns about the tendency for till receipts produced on thermal printers to fade with the resulting fear that consumers might have problems returning goods or claiming on warranties.
Case Study: Imperial War Museum
5 mins read Premier UK visitor attraction The Imperial War Museum has five sites across the UK and uses Cybertill’s retail management software to improve stock control.
Case Study: St. Paul’s Cathedral
5 mins read Landmark heritage site St Paul’s Cathedral is one of the most loved UK tourist venues, using Cybertill’s retail management software to modernise their retail operation.
Cybertill takes home coveted ‘Supplier of the Year’ accolade at the Charity Retail Awards
Retail systems provider, Cybertill, has won the competitive ‘Supplier of the Year’ category at this week’s Charity Retail Awards run by the Charity Retail Association. Nominated by Lindsey Lodge Hospice, the company won the award for its one platform cloud solution...
High Street Convenience in Charity Retail
Consumers are changing how high street retailers operate. Today’s consumers want a convenient and seamless experience. Retailers are meeting this challenge through technology, an example is tablets as they proliferate in-store, whether it’s a digital portal for...
Enhancing Customer Experience in Independent Retail
2 mins read With the changing demands of the ‘always on’ consumer, who has high expectations of their shopping journey, independent retailers are increasingly focusing their energies on giving their customers a great experience to improve satisfaction, retention and in turn increase both cross-selling
5 Tips to Increase Revenue for the Hospice Retail Sector
As the hospice retail sector changes and adapts to customers’ needs alongside the wider retail market, we’ve listed our top five simple steps that hospice retailers can take to boost revenue. 1. Don’t miss out on gift aid sales The first step to increasing...
RBTE 2016 Round-Up – The Best of Retail Technology
2 mins read Heading to RBTE for the sixth time this year, we found ourselves looking forward to attending more than ever, with a brand new stand and the prospect of speaking to retailers and exhibitors currently tackling the rapidly changing world of retail.
Click-and-Collect holds the key for omni-channel conversions
As the popularity of Click-and-Collect continues to rise, this service is becoming key to driving conversions, both online and in the store, research from a new report by Cybertill, the leading cloud-based software innovator behind RetailStore, reveals. With almost...
Can UK Retailers Deliver Boris Johnson’s Click-and-Collect Congestion Battle Plans?
2 mins read Boris Johnson is urging for more Click-and-Collect hubs in residential areas to help reduce London congestion caused by online deliveries to offices.
How can social media help charity retailers increase sales?
Over the past few years, charities have become incredibly social media savvy, using the growing number of platforms to raise awareness of their cause, engage directly with supporters and even run fundraising campaigns. It’s not just the charities in...
Retail Jargon explained
11 mins read Trying to make sense of the jargon in today’s retail sector can be tough, with new words seeming to pop up all the time, mostly due to rapidly developing retail technology. We’ve put together a handy list so you’re clued up on all the latest retail terms.
