# Cybertill

> Cybertill provides cloud-based retail software solutions for charities, retailers, and visitor attractions with fully integrated real-time EPoS and end-to-end retail management.

Cybertill was founded in 2001 by Ian Tomlinson and is one of the world's first cloud-based EPoS (Electronic Point of Sale) and retail management platforms. The company enables a real-time single view of stock, sales, and customers across all touchpoints including in-store, online, mobile POS, click and collect, franchise stores, concessions, and ecommerce.

Tagline: Your Store. Your Strategy. Our Technology.

## Company Overview

- Founded: 2001
- Headquarters: Suite 12, Stanley Grange Business Village, Ormskirk Road, Knowsley, Merseyside, L34 4AR, UK
- Australia Office: Level 3, Suite 313, Two Melbourne Quarter, 697 Collins Street, Docklands, 3008, Victoria
- UK Company Registration Number: 4007218
- Phone (UK): +44 151 545 2050
- Phone (Australia): +61 7 7047 7140
- Email: enquiries@cybertill.com
- Website: https://www.cybertill.com (cybertill.co.uk redirects here)

## Key Statistics

- 5,776+ retail locations worldwide supported
- 13,600+ supported devices
- 84M+ secure transactions completed in the last 12 months
- 700+ retail, charity, and visitor attraction customers
- 200,000+ users on the RetailStore platform
- 250+ charities trust CharityStore
- £5.5M raised by charity customers with the Round Up solution since 2021

## Platforms

### RetailStore
- [Retail Software](https://www.cybertill.com/retail-software/): Cloud-based retail management solution for growing retailers. Manages inventory, sales channels, customer demand with real-time data, and supply chain oversight. Supports retailers with 1 to 1,000+ stores.

### CharityStore
- [Charity Software](https://www.cybertill.com/charity-software/): The UK's leading cloud-based software system built specifically for charities. Used in over a third of charity shops across the UK and Ireland. Over 400 charity and hospice retailers use CharityStore.

## Products & Features

- [Point of Sale (EPoS)](https://www.cybertill.com/): Cloud-based electronic point of sale for in-store, online, mobile POS, catalogue, and phone sales. User-tested touchscreen GUI.
- [Stock Control](https://www.cybertill.com/): Multi-branch stock control with automated re-ordering, real-time inventory replenishment, and real-time stock visibility across the entire business.
- [Reporting & Business Intelligence](https://www.cybertill.com/): Real-time accessible reporting suite with out-of-the-box essential reports and custom reporting via a dedicated BI team.
- [Multi-Store Management](https://www.cybertill.com/): Real-time visibility across all stores and online channels without overnight polling.
- [Ecommerce](https://www.cybertill.com/): Out-of-the-box websites, custom-built ecommerce on Magento 2 or Shopify, or real-time integration with existing ecommerce platforms.
- [Loyalty](https://www.cybertill.com/): Integrated loyalty module connected to RetailStore CRM, fully configurable for rewarding customers and supporters.
- [Gift Aid](https://www.cybertill.com/charity-software/): Automated Gift Aid capture and HMRC submission. Electronic donor sign-up via tablet or mPOS. Increases re-sale value of donated goods by 25%.
- [ListAid](https://www.cybertill.com/): AI-powered identification and pricing tool for charity retailers. Recognises items in under 60 seconds, recommends accurate pricing, and directs to the best sales channel.
- [Customer Relationship Management (CRM)](https://www.cybertill.com/): Omnichannel purchasing history, supporter management, and donor tracking.
- [Omnichannel Order Management](https://www.cybertill.com/retail-software/): Click-and-collect, drop-ship, inter-store transfers, and faulty item management.
- [Lottery](https://www.cybertill.com/charity-software/): Sell lottery tickets directly from the till to increase shop footfall.
- [Round Up](https://www.cybertill.com/): Donation rounding feature that has raised £5.5M for charity customers since 2021.

## Services

- [Why Cybertill](https://www.cybertill.com/why-cybertill/): Overview of services and company values.
- IT Advice: Free impartial advice on IT infrastructure for retailers of all sizes.
- Onboarding & Projects: PRINCE2-certified project managers for migration and roll-out.
- Service Delivery: Analyse service desk requests to help manage shops more efficiently.
- 365-Day Support: Personal Account Manager, year-round Service Desk, and 24/7 online self-help.
- Training: One-on-one, business-wide, distance learning, and multimedia training tools.
- API & Integration: Bespoke software development, application integration, and personalised functionality.

## Sectors Served

- General Retail (fashion, footwear, homeware, gifts, sports, etc.)
- Charity Retail (hospices, national and local charities)
- Visitor Attractions (museums, heritage sites, theme parks)

## Case Studies

- [British Red Cross](https://cybertill.com/case-studies/british-red-cross)
- [Daniel Footwear](https://cybertill.com/case-studies/daniel-footwear/)
- [Douglas Macmillan Hospice](https://cybertill.com/case-studies/douglas-macmillan-hospice)
- [St Mary's Hospice](https://cybertill.com/case-studies/st-marys-hospice-discovers-hidden-value-with-listaid)
- [Mill Hill Wines](https://cybertill.com/case-studies/mill-hill-wines)

## Customer Rating

- 4.3 out of 5 based on 90 reviews

## Optional

- [Privacy Policy](https://www.cybertill.com/privacy/)
- [Terms & Conditions](https://2857220.hs-sites.com/terms-conditions)
- [Cookies Policy](https://www.cybertill.com/cookies/)
- [Resources & Blog](https://cybertill.com/resources/)