What are Charity CRM systems?
A charity CRM system is a type of software that’s useful for UK charities to manage their interactions with supporters and donors, providing a place to store information about these relationships.
For example, you can take the email addresses of customers and donors and use this information to keep in touch based on their purchases and donations, bringing them back or requesting more financial support.
Charity software packages store vital data such as customer information, donation history, and communication preferences.
How can a charity CRM software help charities?
CRM software packages help charities in a variety of ways, including:
- Communications – CRM software ensures charities can communicate effectively with donors and customers. By storing personal information on the CRM system, a charity can send personalised emails to donors to keep them interested and up-to-date with how things are going.
- Fundraising – A CRM helps a charity to track donations and donor journeys and manage fundraising campaigns. This can then lead to generated reports and in-depth data analysis.
- Organisation – A charity will not need a room stacked full of paperwork with vital donor information; everything stays within the CRM system and becomes incredibly easy to access and manage.
- Financial processes – CRM software packages help with direct debit management and with claiming Gift Aid.
- Efficiency – Charities can use their CRM software to automate certain tasks, like data entry, sending thank you emails for donations and purchases, and more. This saves time and reduces errors, allowing UK charities to focus more on their core goals.
Cybertill’s CharityStore platform advanced features at a glance
At Cybertill, we believe our CharityStore software provides a fantastic solution for UK charities looking to improve their day-to-day customer management, fundraising campaigns, and more.
Adopting this new system can be hugely beneficial for a UK charity, large or small.
Here’s what our Charity software packages can offer:
Easy-to-use EPoS
Outstanding point-of-sale software for charities with a user-tested and easy-to-use interface, making every transaction easy to process.
Ecommerce
Real-time data integration into existing ecommerce websites, or we can build one for you.
Supporter Management & Loyalty
One charity CRM database for all your supporters and donors, all held securely in the cloud, allowing you to manage communication and track donations in ways that other software cannot do as seamlessly.
Multi-Store
It’s not accounting software, but our CRM platform is designed for both small and large organisations, offering seamless migration between stores, fundraising and donation centres, ecommerce, warehouses, and your supply chain.
Analytics & Reporting
Access to live, accurate, multi-way data and relevant information that’s accessible from any location. It’s all securely housed in the cloud, with basic, advanced, or bespoke reporting available, helping you save time managing the charity.
Gift Aid
Automated, easy-to-use Gift Aid software that’s proven to increase Gift Aid capture and revenue for eligible non-profits.
Electronic Donor Sign-Up
Electronic Donor Sign-Up lets Gift Aid donors sign up on a tablet, mPOS (mobile point-of-sale) solution, or at the till quickly and securely. This efficiency prevents staff from being bogged down with a slow-moving process and will free up their time to concentrate on core objectives.
Lottery
Sell down to the last minute and increase shop footfall by selling tickets directly from the till, helping raise more money with relative ease.
“For us, CharityStore is a business-critical tool. It transformed the influence of the technology on retail operations and business growth.”
Lois Peart, Retail Support Manager, St Elizabeth Hospice
New Sustainable Shopping Trends Report
Cybertill hardware partners include
Join over 400 charity & hospice retailers across the UK and Ireland by making CharityStore your till system of choice
One of our expert retail consultants will be in touch to go through your needs in detail.
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Latest News
Keep up to date with our latest news, updates, and industry insights.
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Cybertill has won SaaS Solution of the Year at the prestigious IT Europa Awards. Cybertill was nominated with charity retail client, Hospice in the Weald, who has over 20 stores. The Hospice experienced a myriad of benefits since deploying Cybertill including:...
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As Cybertill signs its 100th charity retailer, Lakelands Hospice in Northamptonshire, it signals that charities continue to invest in ‘high street’ retail systems to manage their charity retail estates. Over the last five or so years retail has become an increasingly...
Cybertill recognised for SaaS solution at European Awards 2014
Cybertill, a cloud based retail software provider, has been nominated for best SaaS solution of the year at The IT Europa European IT & Software Excellence Awards 2014. Cybertill was shortlisted with Hospice in the Weald, a charity retailer with over 20 stores....
