Rachel is passionate about retail and the ever-changing retail technology environment, with a keen eye for upcoming retail trends that are set to shake up the sector.
The merging of the physical and digital retail environment which is changing how we need to think about retention and engagement. What worked before is now a strain on resource and exiting IT systems and no longer effective when it come to retaining are customer relationships. Seven simple things every retail can do with the right system to to increase retention.
Today, it is nigh on impossible to walk down a high street without seeing someone on their smartphone, whether they’re taking selfies with the latest Snapchat filter, facetiming their friends, catching Pokemon or, most importantly for retailers, researching their next... Read more
The term “Cloud” is all too familiar in both our consumer and business lives, now housing much of our commercial and personal data and freely accessible any time, any place and device. Nearly fifteen years ago, Ian Tomlinson founded Cybertill with the foresight to see... Read more
UK Retail Sales increase by 5.9% in July compared to 2015 despite the feared impact of Brexit on UK consumer spend. The weak pound increased foreign sales and home sales remained strong despite the political climate and sporting events. Many retailers review their retail channel strategy to expand further into online sales which topped consumer spend increasing by 18.7% on last year.
With many having operated for decades and some for over a century, jewellery retail is steeped in years of tradition. It’s a field in which the customer relationship and service has always been of the highest value (both figuratively and literally). We mark life’s... Read more
EPoS: Which system is right for you? 7 insights to help you sell more and manage less Your guide to the right answer 2016 What are you looking for? Choosing an EPoS system is a major investment for any independent retailer. The answer to which retail system is right... Read more
Retail Technology 2017. Rethinking the Millennial Shopper The digital savvy, bargain buying and transient Millennial shoppers are often a hot topic amongst retailers. But how unique are these new breed of always online and connected consumers and what can we be... Read more
The Important Role Of E-Receipts In Multi-Channel Customer Engagement And Revenue Email receipts are the easiest way into a customer’s inbox, yet they are the most underutilised form of marketing for loyalty and promotions, not to mention the entry vehicle for a... Read more
Last month saw footfall drop 2.8%, the sharpest decline since February 2015 and with Brexit still a consumer concern, could the Go Pokémon frenzy be just the “lure” UK retailers need to act on to get people out and back into the high street? Whether you believe... Read more
Following our recent review of customer feedback, it has become clear that the main area our customers feel needs addressing and improving within our platform is Emergency Till, our till that runs offline when broadband connection has been lost. We have taken this on... Read more
Recent coverage in some of the national newspapers has highlighted concerns about the tendency for till receipts produced on thermal printers to fade with the resulting fear that consumers might have problems returning goods or claiming on warranties.
Retail systems provider, Cybertill, has won the competitive ‘Supplier of the Year’ category at this week’s Charity Retail Awards run by the Charity Retail Association. Nominated by Lindsey Lodge Hospice, the company won the award for its one platform cloud solution... Read more
Consumers are changing how high street retailers operate. Today’s consumers want a convenient and seamless experience. Retailers are meeting this challenge through technology, an example is tablets as they proliferate in-store, whether it’s a digital portal for... Read more
With the changing demands of the ‘always on’ consumer, who has high expectations of their shopping journey, independent retailers are increasingly focusing their energies on giving their customers a great experience to improve satisfaction, retention and in turn increase both cross-selling and up-selling.
As the hospice retail sector changes and adapts to customers’ needs alongside the wider retail market, we’ve listed our top five simple steps that hospice retailers can take to boost revenue. 1. Don’t miss out on gift aid sales The first step to increasing... Read more
Heading to RBTE for the sixth time this year, we found ourselves looking forward to attending more than ever, with a brand new stand and the prospect of speaking to retailers and exhibitors currently tackling the rapidly changing world of retail.
Over the past few years, charities have become incredibly social media savvy, using the growing number of platforms to raise awareness of their cause, engage directly with supporters and even run fundraising campaigns. It’s not just the charities in... Read more
Trying to make sense of the jargon in today’s retail sector can be tough, with new words seeming to pop up all the time, mostly due to rapidly developing retail technology. We’ve put together a handy list so you’re clued up on all the latest retail terms.
Cybertill supports Football Shirt Friday to raise much-needed funds for customer Cancer Research UK’s Bobby Moore Fund. On April 17th 2015, staff at Cybertill’s head office in Knowsley proudly supported their favourite football teams by wearing their shirt to work and... Read more
In recent years, many have heralded the death of the high street. Well, it’s still here, and according to a recent survey by the Confederation of British Industry (CBI) showed that retail sales are ‘bounding ahead’ with growth accelerating by 51% in the year to May.... Read more
The process of returns in retail can be a bit of a sore subject for some – largely to due to associated costs and the difficulty in deciding the most efficient and suitable way of handling them across sales channels.
Social media is now not only a ‘nice to have’ for retailers, it’s an important sales channel that can be utilised to grow their business. A recent study by DigitasLBi’s showed that social media is influencing an increasing number of purchases both on and offline.... Read more
Google is the dominant search engine. Globally almost 66% of desktop searches are done on Google. The second most used is Baidu (a Chinese Search Engine). On mobile the statistics are even more startling; 92% of searches are via Google. In the UK across all searches... Read more
The process of returns in retail can be a bit of a sore subject for some – largely to due to associated costs and the difficulty in deciding the most efficient and suitable way of handling them across sales channels. This is especially true as the retail world... Read more
Cybertill has won SaaS Solution of the Year at the prestigious IT Europa Awards. Cybertill was nominated with charity retail client, Hospice in the Weald, who has over 20 stores.
Social media has rapidly become an essential sales and communication channel for retailers, big and small. There are numerous benefits to having a consistent social media presence for your retail store. Not only is it a way to promote your product offering and... Read more
The store of the future is a hotly debated topic by many within retail. At the extreme end of the spectrum there are those that believe stores will simply become show rooms for products as technology…
The store of the future is a hotly debated topic by many within retail. At the extreme end of the spectrum there are those that believe stores will simply become show rooms for products as technology, specifically the internet, continues to erode the high stree and... Read more
During this busy Christmas period, with major retailers pushing discounts and launching high budget marketing campaigns, independent retailers may feel a little forgotten. However, as we’re sure many will agree, it’s often those shops where you find the most unique... Read more
Black Friday, always the day after Thanksgiving, is a day that instils excitement in all American shoppers and leaves retailers pitting against each other to offer the best deals and draw the biggest crowds. It typically marks the start of Christmas shopping in the US... Read more
With Christmas fast approaching multi-channel retailers are feeling confident about this festive season – 70% in fact, compared to 52% in 2013 according to a survey by Barclays. It also appears that consumers really embrace multi-channel retail, especially at peak... Read more
It’s safe to say that ‘omni-channel’ is now more than just a buzzword in the retail industry, as digital technology drives changes, it’s becoming a necessity. In fact, research recently found major retailers have reported sales growth of between 10% and 20% over the... Read more
A recent survey by Neilsen highlighted how schoolwear shoppers are beginning to shop earlier in the summer. Now this survey was carried out in the States, but with most things retail where they go the UK follows. 18% of respondents had started shopping at the... Read more
It may sound obvious, but it’s surprising how often this gets overlooked, if you are rolling out new retail technology in-store do your staff know how to use it? Argos recently announced that their Kensington store was being redesigned and embracing a new digital... Read more
For multi-channel retailers, operating both a bricks and mortar store and an ecommerce website, it’s all about integration. The aim is to provide customers in store and online with a seamless shopping, checkout and delivery process. Part of that process is catering to... Read more
