Blog
Top 10 quirky British retail facts
Top 10 trivial UK shopping facts With the Christmas rush over, we take a light hearted look at Britain’s quirky spending habits, eccentric shopping purchases and indulgent buys, and find out interesting facts about Britain’s retail landmarks. 1 Marmite mania...
Charity Data Security: Three Scams to be Aware About and How to Protect Your Charity
As the festive holidays close and we feel refreshed (if maybe bloated) and maybe still in a slight holiday mode, it’s time to look at the critical things we need be aware of and take action in the year ahead. Only last month the Charities Commission issued an alert to...
Is this the end of the purse as we know it? Reducing transaction friction
2 mins read There has been a lot of hype around Apple Pay since it launched earlier this year, but with retailers being slow to catch on and the increasing success of other branded Smart Phones, is tap to pay shopping really going to catch on?
Frenzied Friday, the Battle For Delivery Speed, Convenience and Cost. What it Means for UK retail fulfilment, warehousing and inventory
4 mins read This Christmas has seen a massive marketing push for fast delivery as the deadline of the 25th December approaches.
Three crucial dates to be aware of to help you prepare for the introduction of the new £1 coin 2017
2 mins read The Royal Mint has announced the introduction of the new £1 coin to be rolled out in March 2017 and fully integrated by Autumn 2017.
Liverpool One Retailing Reinvented: It’s all about experience and convenience. 7 things to think about…
6 mins read Liverpool One is a great example of creating a multi-channel retail approach and delivering Omni-channel experience. One every retailer can learn something from.
6 Steps to Choosing a Charity Retail System for Reduced Administration and Costs
7 mins read Many charities have evolved into more commercial organisations, increasingly reliant on raising income through their network of shops and being accountable to their supporters for their operating costs and the actual percentage that is ploughed back into their cause.
Update on the Development of our New Offline Till
Following on from our announcement about Offline Till back in July, we thought we’d share an update on our progress. We are now nearing the end of our work to replace the Emergency Till feature with our new till that works both online and offline seamlessly using...
5 Things Retailers Can Do to Beat Online Giants. EPoS and Retail Management Software Rethought
Many small and medium sized UK retailers are searching for the right ideas and business models to compete against the online giants and a market saturated with an unhealthy amount of discounting. While it is easy to imagine why retailers think they need to compete on...
Omni-channel Retailing. Blurring boundaries, converging sectors and convenient choices. 5 things to consider in 2017.
5 mins read What do retailers need to be considering in 2017 in terms of Omni-channel, retail system software, multi-channel expansion and EPoS? Innovation, experimentation and process efficiency are top of the agenda to deliver the convenience and profits we need.
8 Ways to Recognise and Celebrate Customer Service
As a retail management system provider, customer service is something we place a strong focus on, pledging continuous improvement to ensure we’re providing retailers with the best possible experience both for their business and their customers. With this week being...
Omni-confusion: What’s Driving Omni-channel Inefficiencies and How Retailers Can Fix It
We’ve been talking about omni-channel for a long time but are we any closer to making it an everyday reality for consumers? Back in autumn 2014, The Economist Intelligence Unit surveyed retailers to ask their top six barriers to improving customer experience and silos...
Top 7 Retention Strategies for Retail: The Role of Cloud EPoS
6 mins read The merging of the physical and digital retail environment which is changing how we need to think about retention and engagement. What worked before is now a strain on resource and exiting IT systems and no longer effective when it come to retaining are customer relationships. Seven simple thi
Mobile Technology: Why retailers need to be using it to attract customers and enhance instore experience
Today, it is nigh on impossible to walk down a high street without seeing someone on their smartphone, whether they’re taking selfies with the latest Snapchat filter, facetiming their friends, catching Pokemon or, most importantly for retailers, researching their next...
Cloud Technology: Why it is Probably More Important to Retailers Than Any Other Sector
The term “Cloud” is all too familiar in both our consumer and business lives, now housing much of our commercial and personal data and freely accessible any time, any place and device. Nearly fifteen years ago, Ian Tomlinson founded Cybertill with the foresight to see...
Fear, Fallacy and Fact: Post-Brexit Retail Sales Smash Doom and Gloom
3 mins read UK Retail Sales increase by 5.9% in July compared to 2015 despite the feared impact of Brexit on UK consumer spend. The weak pound increased foreign sales and home sales remained strong despite the political climate and sporting events. Many retailers review their retail channel strategy to ex
Three Tips for Meeting Changing Customer Demands in Jewellery Retail
With many having operated for decades and some for over a century, jewellery retail is steeped in years of tradition. It’s a field in which the customer relationship and service has always been of the highest value (both figuratively and literally). We mark life’s...
EPoS System: 7 tips to choosing a solution in 2016
7 insights to help you sell more and manage less Your guide to the right answer 2016 What are you looking for? Choosing an EPoS system is a major investment for any independent retailer. The answer to which retail system is right for you depends on a whole host of...
The Millennial Shopper: Who are they, what do they expect and what do retailers need to prepare for in 2017?
Retail Technology 2017. Rethinking the Millennial Shopper The digital savvy, bargain buying and transient Millennial shoppers are often a hot topic amongst retailers. But how unique are these new breed of always online and connected consumers and what can we be...
The Missed Revenue Opportunity Of E-Receipts For Instore Retailers
The Important Role Of E-Receipts In Multi-Channel Customer Engagement And Revenue Email receipts are the easiest way into a customer’s inbox, yet they are the most underutilised form of marketing for loyalty and promotions, not to mention the entry vehicle for a...
How Can UK Retailers Use Pokemon Go To Lure Shoppers Instore?
Last month saw footfall drop 2.8%, the sharpest decline since February 2015 and with Brexit still a consumer concern, could the Go Pokémon frenzy be just the “lure” UK retailers need to act on to get people out and back into the high street? Whether you believe...
